Proving Who You Are to Platform

Why Identity Checks Exist Here

KYC is more than an age check. It forms part of a wider compliance system intended to identify customers, understand transaction risk and prevent gambling accounts from being used for money laundering or other financial crime.

The Three Tiers Behind Every Check

The KYC framework described for Platform uses three familiar levels of customer due diligence: SDD, CDD and EDD.

Verification Tier	General Risk Level	What It Means
SDD	Minimal	Simplified checks for very low-risk activity below relevant thresholds
CDD	Standard	The normal customer due-diligence level used for most cases
EDD	Higher	Additional scrutiny for higher-risk customers, transactions or circumstances

This three-level structure is consistent with the broader risk-based AML model, where simplified measures apply to genuinely low-risk situations and enhanced due diligence is reserved for cases requiring greater scrutiny.

Simplified Checks for Minimal Risk

Simplified Due Diligence (SDD) sits at the lightest end of the process.

According to the KYC framework reviewed for this guide, it is intended for transactions considered exceptionally low risk and remaining below the thresholds that would trigger more extensive checks.

SDD does not mean that an account is completely invisible to compliance controls. More generally, simplified due diligence still operates inside a risk-monitoring system and can be escalated if circumstances change.

A higher level of verification should therefore not automatically be interpreted as an accusation of misconduct. It is a risk-control mechanism.

What Actually Forces a Full Check

The Platform KYC materials reviewed for this article identify three particularly important triggers for full verification:

• cumulative deposits exceeding €10,000;
• any withdrawal request;
• a transaction or account pattern regarded as suspicious.

Withdrawal-related KYC is consistent with how regulated online casinos commonly handle payments: verification is frequently completed before funds are released. Current casino-industry coverage similarly describes withdrawal requests as a common point at which KYC becomes mandatory.

The €10,000 trigger concerns cumulative deposits under the policy rather than the size of one individual wager.

Documents You’ll Be Asked to Provide

Once full verification is required, Platform needs evidence that links the account to a real person and a genuine address.

The core document package is:

1. a valid government-issued photographic identity document;
2. a selfie showing the account holder with that document;
3. a recent bank statement or utility bill as proof of address.

Document	Main Purpose	Key Requirement
Government photo ID	Confirm identity and age	Valid, matching personal information
Selfie with ID	Link the person to the document	Holder must visibly correspond to ID photo
Bank statement	Confirm residential details	Issued within the previous 3 months
Utility bill	Alternative proof of address	Issued within the previous 3 months

A Government Photo ID

Our site requires an official document carrying a photograph of the holder.

Depending on the document type and verification request, a scan or photograph of both sides may be required. Information must remain visible rather than being cropped, hidden or altered.

The purpose is straightforward: the document must establish the account holder’s real identity.

A Selfie Holding It

The KYC package can also require a selfie in which the player holds the identity document.

The person visible in that image must correspond with the photograph shown on the submitted ID. This adds a second layer to the check by linking possession of the document to the individual submitting it.

A Recent Proof of Address

Identity alone is not always sufficient.

Our site may request:

• a bank statement; or
• a utility bill.

The document must be recent enough to establish a current address. Under the requirements reviewed here, it must have been issued within the previous three months.

What Makes an ID Pass Inspection

Uploading an ID does not automatically mean it satisfies verification standards.

The KYC requirements specify several checks:

1. the name must match the customer information registered with Platform;
2. the document must not expire within the next three months;
3. the holder must be over 18;
4. the document must contain the required signature;
5. all requested parts of the document must be readable.

These requirements make consistency particularly important. Registering an account with inaccurate personal details can later create a mismatch when official identification is reviewed.

What Makes an Address Proof Pass Inspection

Proof of address has its own acceptance criteria.

The name on the document must match both:

• the customer details attached to the site account; and
• the identity document supplied during KYC.

It must also have been issued within the previous three months.

A document carrying somebody else’s name or an outdated address record may therefore fail even if the address itself appears correct.

Countries This Process Won’t Accept

The geographic restrictions attached specifically to KYC are broader than the short general platform availability list discussed elsewhere on this site.

According to the KYC policy materials reviewed here, verification is restricted for:

Anjouan licensing guidance independently identifies Australia, Austria, France, Germany, the Netherlands, Spain, the UK, the US and the Comoros among commonly restricted jurisdictions and also recognises FATF-blacklisted markets as restricted.

FATF’s high-risk list itself can change as the organisation updates jurisdiction assessments. Its latest public country framework therefore remains the appropriate source for determining which states currently fall within relevant FATF categories.

This is not the same list as Platform`s general regional availability restrictions. One concerns access to the service; the other concerns the KYC and compliance framework. Mixing the two would create a misleading picture of where the site operates.

After You Submit Everything

Once the required documents have been uploaded, the next stage is review.

The materials available for this guide do not provide a reliable fixed processing time, so it would be misleading to promise approval within a particular number of hours.

During review, the sensible approach is to:

1. ensure all submitted images are clear;
2. check that names and other details match across documents;
3. respond if our site requests replacement or additional evidence;
4. avoid submitting edited documents;
5. wait for the verification decision before assuming the account is approved.

More complex EDD cases can naturally involve more scrutiny than a routine identity check.

If the Check Comes Back Unsuccessful

A failed verification is not supposed to end with an unexplained status alone.

Under the KYC procedure described for this guide, the reason for rejection is documented and a support ticket is created.

The customer is then provided with:

• the support ticket number; and
• an explanation of the verification problem.

That gives the user a reference point for dealing with a missing, unsuitable or rejected document rather than simply attempting repeated uploads without knowing what failed.

What Approval Actually Unlocks

An account is considered approved once all documents required for that particular verification have been received and successfully checked.

That distinction matters because providing one valid document does not necessarily complete the process.

For example, an accepted ID will not finish KYC if our site is still waiting for:

• a required selfie;
• proof of address;
• replacement evidence;
• or documents requested as part of enhanced due diligence.

Approval follows completion of the entire required package.

The site Keeps the Right to Ask Again

Passing KYC once does not permanently prevent future verification requests.

The site`s policy reserves the right to request any required KYC documentation at any time. The operator may also restrict access to some or all services until identity has been satisfactorily confirmed.

This reflects the ongoing nature of AML monitoring: customer due diligence does not necessarily end after initial onboarding, particularly where risk patterns or account circumstances change.

The practical rule is therefore simple: use accurate account information, keep suitable documents available and treat KYC as an ongoing compliance requirement rather than a one-time registration form.

This page is an independent explanation of KYC framework, not the operator’s official policy. Verification thresholds, restricted jurisdictions and document requirements can change, so the current KYC Policy and instructions shown inside the account should always take priority.